Senior Customer Service Officer
Ministry of Economic Growth and Job Creation • Customer Service Branch • GMG/AM 3 • Pay Band 5
Senior Customer Service Officer is a Jamaica public-sector job title mapped to GMG/AM 3 Pay Band 5 and listed under Ministry of Economic Growth and Job Creation within the Customer Service Branch department. This salary-bank profile consolidates the published salary range, increment points, and related classification details for researchers, applicants, HR teams, and payroll analysts. The published establishment count for this role is 1.
Job details
The Senior Customer Service Officer role appears in the Jamaica General Order establishment schedules under Ministry of Economic Growth and Job Creation. The salary-bank entry ties the job-title record to the matching salary scale so the public website can show the role profile, published pay progression, and historical changes over time.
- Organization: Ministry of Economic Growth and Job Creation
- Department path: Executive Management > Customer Service Branch
- Salary scale: GMG/AM 3
- Published establishment count: 1
- General Order remark: Post(s) [# 56428] of Customer
Salary change for the past five years
Salary details
| Year | Label | Start | Max | Change Value | % Change | Points |
|---|---|---|---|---|---|---|
| 2021 | Existing | $1,229,060 | $1,460,966 | Baseline year | -- | 8 |
| 2022 | With effect from 1/4/2022 | $1,753,837 | $2,358,715 |
Start: +$524,777
Max: +$897,749
|
Start: +42.7%
Max: +61.45%
|
13 |
| 2023 | With effect from 1/4/2023 | $1,984,305 | $2,668,670 |
Start: +$230,468
Max: +$309,955
|
Start: +13.14%
Max: +13.14%
|
13 |
| 2024 | With effect from 1/4/2024 | $2,190,302 | $2,945,712 |
Start: +$205,997
Max: +$277,042
|
Start: +10.38%
Max: +10.38%
|
13 |
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