Manager, Customer Service Monitoring & Evaluation
Ministry of Health and Wellness • Customer Service Branch • GMG/SEG 2 • Pay Band 8
Manager, Customer Service Monitoring & Evaluation is a Jamaica public-sector job title mapped to GMG/SEG 2 Pay Band 8 and listed under Ministry of Health and Wellness within the Customer Service Branch department. This salary-bank profile consolidates the published salary range, increment points, and related classification details for researchers, applicants, HR teams, and payroll analysts. The published establishment count for this role is 1.
Job details
The Manager, Customer Service Monitoring & Evaluation role appears in the Jamaica General Order establishment schedules under Ministry of Health and Wellness. The salary-bank entry ties the job-title record to the matching salary scale so the public website can show the role profile, published pay progression, and historical changes over time.
- Organization: Ministry of Health and Wellness
- Department path: Enabling Environment in Health and Client Services Division > Customer Service Branch
- Salary scale: GMG/SEG 2
- Published establishment count: 1
- General Order remark: New post(s) [# 76877] with effect from April 15, 2024.
Salary change for the past five years
Salary details
| Year | Label | Start | Max | Change Value | % Change | Points |
|---|---|---|---|---|---|---|
| 2021 | Existing | $2,104,355 | $2,501,416 | Baseline year | -- | 8 |
| 2022 | With effect from 1/4/2022 | $3,332,803 | $4,482,249 |
Start: +$1,228,448
Max: +$1,980,833
|
Start: +58.38%
Max: +79.19%
|
13 |
| 2023 | With effect from 1/4/2023 | $3,770,761 | $5,071,254 |
Start: +$437,958
Max: +$589,005
|
Start: +13.14%
Max: +13.14%
|
13 |
| 2024 | With effect from 1/4/2024 | $4,266,270 | $5,737,658 |
Start: +$495,509
Max: +$666,404
|
Start: +13.14%
Max: +13.14%
|
13 |
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