Jamaica Salary Bank
Customer Service Officer
Ministry of Labour and Social Security • Investigation • GMG/AM 2 • Pay Band 4
Customer Service Officer is a Jamaica public-sector job title mapped to GMG/AM 2 Pay Band 4 and listed under Ministry of Labour and Social Security within the Investigation department. This salary-bank profile consolidates the published salary range, increment points, and related classification details for researchers, applicants, HR teams, and payroll analysts. The published establishment count for this role is 2.
Current start$1,711,060
Current max$2,301,186
Grade / ScaleGMG/AM 2
Salary change for the past five years
Start salary change
+$685,182
Start salary % change
+66.79%
Max salary change
+$1,081,740
Max salary % change
+88.71%
Circle marker = published starting salary
Square marker = published maximum salary
Green segment = increase from the prior published year
Amber segment = no change from the prior published year
Red segment = decrease from the prior published year
Salary details
| Year | Label | Start | Max | Change Value | % Change | Points |
|---|---|---|---|---|---|---|
| 2021 | Existing | $1,025,878 | $1,219,446 | Baseline year | -- | 8 |
| 2022 | With effect from 1/4/2022 | $1,370,094 | $1,842,625 |
Start: +$344,216
Max: +$623,179
|
Start: +33.55%
Max: +51.1%
|
13 |
| 2023 | With effect from 1/4/2023 | $1,550,136 | $2,084,761 |
Start: +$180,042
Max: +$242,136
|
Start: +13.14%
Max: +13.14%
|
13 |
| 2024 | With effect from 1/4/2024 | $1,711,060 | $2,301,186 |
Start: +$160,924
Max: +$216,425
|
Start: +10.38%
Max: +10.38%
|
13 |
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