Customer Service Monitoring and Evaluation Officer
Ministry of Science, Energy, Telecommunications and Transport • Customer Service Monitoring and Evaluation • GMG/AM 3 • Pay Band 5
Customer Service Monitoring and Evaluation Officer is a Jamaica public-sector job title mapped to GMG/AM 3 Pay Band 5 and listed under Ministry of Science, Energy, Telecommunications and Transport within the Customer Service Monitoring and Evaluation department. This salary-bank profile consolidates the published salary range, increment points, and related classification details for researchers, applicants, HR teams, and payroll analysts. The published establishment count for this role is 1.
Job details
The Customer Service Monitoring and Evaluation Officer role appears in the Jamaica General Order establishment schedules under Ministry of Science, Energy, Telecommunications and Transport. The salary-bank entry ties the job-title record to the matching salary scale so the public website can show the role profile, published pay progression, and historical changes over time.
- Organization: Ministry of Science, Energy, Telecommunications and Transport
- Department path: Corporate Services Division > Customer Service, Customer Care > Executive Office > Customer Service Monitoring and Evaluation
- Salary scale: GMG/AM 3
- Published establishment count: 1
- General Order remark: New post(s) [# 75029] with effect from May 24, 2023.
Salary change for the past five years
Salary details
| Year | Label | Start | Max | Change Value | % Change | Points |
|---|---|---|---|---|---|---|
| 2021 | Existing | $1,229,060 | $1,460,966 | Baseline year | -- | 8 |
| 2022 | With effect from 1/4/2022 | $1,753,837 | $2,358,715 |
Start: +$524,777
Max: +$897,749
|
Start: +42.7%
Max: +61.45%
|
13 |
| 2023 | With effect from 1/4/2023 | $1,984,305 | $2,668,670 |
Start: +$230,468
Max: +$309,955
|
Start: +13.14%
Max: +13.14%
|
13 |
| 2024 | With effect from 1/4/2024 | $2,190,302 | $2,945,712 |
Start: +$205,997
Max: +$277,042
|
Start: +10.38%
Max: +10.38%
|
13 |
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