Customer Care Officer
Ministry of Labour and Social Security • Customer Service Branch • GMG/AM 3 • Pay Band 5
Customer Care Officer is a Jamaica public-sector job title mapped to GMG/AM 3 Pay Band 5 and listed under Ministry of Labour and Social Security within the Customer Service Branch department. This salary-bank profile consolidates the published salary range, increment points, and related classification details for researchers, applicants, HR teams, and payroll analysts. The published establishment count for this role is 5.
Job details
The Customer Care Officer role appears in the Jamaica General Order establishment schedules under Ministry of Labour and Social Security. The salary-bank entry ties the job-title record to the matching salary scale so the public website can show the role profile, published pay progression, and historical changes over time.
- Organization: Ministry of Labour and Social Security
- Department path: Corporate Services Division > Customer Service Branch
- Salary scale: GMG/AM 3
- Published establishment count: 5
- General Order remark: Four (4) new post(s) [#s 76387 90] with effect from April 2, 2024.
Salary change for the past five years
Salary details
| Year | Label | Start | Max | Change Value | % Change | Points |
|---|---|---|---|---|---|---|
| 2021 | Existing | $1,229,060 | $1,460,966 | Baseline year | -- | 8 |
| 2022 | With effect from 1/4/2022 | $1,753,837 | $2,358,715 |
Start: +$524,777
Max: +$897,749
|
Start: +42.7%
Max: +61.45%
|
13 |
| 2023 | With effect from 1/4/2023 | $1,984,305 | $2,668,670 |
Start: +$230,468
Max: +$309,955
|
Start: +13.14%
Max: +13.14%
|
13 |
| 2024 | With effect from 1/4/2024 | $2,190,302 | $2,945,712 |
Start: +$205,997
Max: +$277,042
|
Start: +10.38%
Max: +10.38%
|
13 |
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