Customer Care Assistant
Ministry of Labour and Social Security • Utilities & Energy • GMG/AM 1 • Pay Band 3
Customer Care Assistant is a Jamaica public-sector job title mapped to GMG/AM 1 Pay Band 3 and listed under Ministry of Labour and Social Security within the Utilities & Energy department. This salary-bank profile consolidates the published salary range, increment points, and related classification details for researchers, applicants, HR teams, and payroll analysts. The published establishment count for this role is 5.
Job details
The Customer Care Assistant role appears in the Jamaica General Order establishment schedules under Ministry of Labour and Social Security. The salary-bank entry ties the job-title record to the matching salary scale so the public website can show the role profile, published pay progression, and historical changes over time.
- Organization: Ministry of Labour and Social Security
- Department path: Corporate Services Division > Customer Service Branch > Administration Branch > Office > Utilities & Energy
- Salary scale: GMG/AM 1
- Published establishment count: 5
- General Order remark: Five (5) post(s) [#s 5223-5, 5477 & 6091] of Telephone Operator (OPS/TO 1) retitled, reclassified
Salary change for the past five years
Salary details
| Year | Label | Start | Max | Change Value | % Change | Points |
|---|---|---|---|---|---|---|
| 2021 | Existing | $853,412 | $1,014,438 | Baseline year | -- | 8 |
| 2022 | With effect from 1/4/2022 | $1,124,500 | $1,512,328 |
Start: +$271,088
Max: +$497,890
|
Start: +31.77%
Max: +49.08%
|
13 |
| 2023 | With effect from 1/4/2023 | $1,272,269 | $1,711,060 |
Start: +$147,769
Max: +$198,732
|
Start: +13.14%
Max: +13.14%
|
13 |
| 2024 | With effect from 1/4/2024 | $1,439,455 | $1,935,907 |
Start: +$167,186
Max: +$224,847
|
Start: +13.14%
Max: +13.14%
|
13 |
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